Privacy policy

Privacy is important to GUITARRAS RAIMUNDO SA. This statement discloses the practices related to the treatment of personal information on the GUITARRAS RAIMUNDO SA websites, such as the type of data collected, tracking, use and disclosure. 

At GUITARRAS RAIMUNDO SA. we understand that the privacy and security of your personal information is extremely important. Therefore, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. 

This policy applies to you if you use through our mobile applications or otherwise using any of our websites or interacting with us on social media (our "Services").   

This policy defines our firm commitment to protecting your personal information. 

Therefore, we strongly recommend that you read and accept our privacy policy before you continue browsing. 

This privacy policy was last updated on 06 October 2020. 

1. Identification of the business name of the data controller 

In accordance with the provisions of REGULATION (EU) 2016/ 679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR) we inform you that the personal data obtained as a result of your submission of personal data will be processed by the following Data Controller: 

  • Company name: GUITARRAS RAIMUNDO SA 
  • Residence: Spain 
  • Telephone numbers: 961 321 404 
  • E-mail:  
  • Address: C/ Islas Canarias 3 de Paterna 46988 (Valencia).  
  • N.I.F/C.I.F.: A46144226 
  • Object:Production, sale and distribution of instruments. 

2. General privacy principles. 

When we collect and process your personal information, we are guided by the following practical principles: 

  • Personal data are processed in a fair, lawful and transparent manner. 
  • Personal data are collected for specified, explicit and legitimate purposes and are not processed in a way that is incompatible with those purposes. 
  • Personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which the processing is carried out. 
  • Personal data must be accurate and up to date.Inaccurate data will be updated or deleted. 
  • Personal data should be kept in an identifiable format for no longer than necessary. 
  • Personal data are kept secure through appropriate and effective technical and organisational measures against unauthorised or unlawful processing and against accidental loss, destruction or damage, through the implementation of appropriate technical or organisational measures ('integrity and confidentiality'). 
  • We are committed to the principles of data protection by design and data protection by default. 

3. How we collect your personal data and how it is used. 

  • From you directly:You can visit our website without telling us who you are and without revealing any personal information about yourself.However, in order to provide a complete service, we most often collect personal information.For example, we collect information from you when you make an information enquiry through contact forms or when you are assigned a login account.The types of information we collect may include email address, first and last name, location and telephone number. 
  • From cookies:We may also collect information from "cookies" that we may store on your computer or mobile device.Cookies are small data files stored on your hard drive or in the memory of your device.For more information about the use and purposes of the cookies we use on the website you can access our cookie policy. However, you can change your browser options to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.However, if you do not accept cookies, you may not be able to use all aspects of our services. 
  • Logs:We may record certain information and store it in log files when you interact with our Services.This information may include internet protocol (IP) or other device addresses or identification numbers, as well as browser type, internet service provider, etc. 

4. Assumptions where our website asks for your personal data 

  1. When comments are made on posts published on the blog. 
  1. When enquiries are made via the contact form or via our e-mail. 

5. Purposes for which we process your personal data. 

At GUITARRAS RAIMUNDO SA we process the data necessary to manage and optimise our services and commercial relations with our users, customers. In addition, we also use this information to send advertising of interest to users, related to our products, news, offers and promotions. 

The data is collected and processed for the following purposes: 

Stakeholder category  Purpose 
User visiting the website  Usability and quality analysis to improve our services. 
User contacting through the Web  Attend and answer communications or requests received either by e-mail or through the WebSite contact form 
Blog User  Moderate and respond to comments made by Users on the blog on our website  
  1. Legal basis for processing and compulsory or optional nature of processing 

The legal bases are linked to the purposes of the previous point according to the letters assigned in the table. 

Stakeholder category  Legitimation for data processing 
User visiting the website  The consent given by accepting cookies or by continuing to browse the website of GUITARRAS RAIMUNDO SA. 
User contacting through the Web  legitimate interest of GUITARRAS RAIMUNDO SA in attending to the queries and requests of the interested party, justified by the interest shown in contacting and receiving information from GUITARRAS RAIMUNDO SA, to a minimum intrusion in their privacy and the use of limited data (contact data). 
Blog User  The consent granted by the very action of commenting on the blog. The interested party may withdraw consent at any time. In no case shall the withdrawal of consent condition the provision of other services. 
  1. Data provided voluntarily by the data subject 
Stakeholder category  Data provided by the data subject  
User visiting the website  IP, browsing data. 
User contacting through the Web  Name, Surname, email, subject, message, 
Blog User  Name, Surname, nickname, e-mail. 
  1. Retention of personal data. 

GUITARRAS RAIMUNDO SA only stores your personal information to the extent that we need it in order to be able to use it for the purposes indicated in point 5, and according to the legal basis for processing it in accordance with the applicable law. Your personal information will be kept for as long as a contractual and/or commercial relationship exists or as long as you do not exercise your right to erasure, cancellation and/or limitation of the processing of your data. 

Once the relationship with you has ended for any of the above reasons, the information will be kept duly blocked, without any use, while it may be necessary for the exercise or defence of claims or any type of judicial, legal or contractual liability may arise from its processing, which must be attended to and for which its reTopy is necessary.  

Data that are processed for direct marketing purposes will be retained indefinitely until the data subject requests their deletion. 


 Stakeholder category  Conservation period  
User visiting the website   According to the deadlines indicated in the cookies policy 
User contacting through the Web  3 years since last contact 
Blog User  The data will be kept indefinitely as long as the data subject does not request their deletion. 
  1. Recipients or third parties to whom we may disclose personal data. 

9.1 Personal Data may be shared for the purposes set out in paragraph 5 in the following cases:  

In general for all categories of data subjects personal data may be shared:  

  1. For compliance with our legal obligations: when disclosure is necessary to comply with our obligations under laws, regulations, legal process or governmental requests affecting us. 
  1. For the formulation, exercise or defence of claims or when the courts are acting in their judicial role: In certain circumstances, disclosure of personal data may be mandatory because it is subject to a subpoena, warrant or summons. 
  1. In sale, merger, acquisition or similar transactions: If we are involved in a merger, acquisition, sale of all or substantially all of our assets or other similar sale transaction, your information may be transferred as part of that transaction.We will notify you by email and/or a prominent notice on our website about such transfer and any decision we may make regarding your information. 
  1. For the provision of services by suppliers acting on our behalf From time to time, we contract with carefully selected third parties so that they can assist us in providing the services on the Site such as: 
  1. Servicios de alojamiento Hosting with the purpose of providing hosting and e-mail services. 
  1. IT consultancy and web design services:to provide technical support on the code created for the web. 
  1. Aggregated or Non-Identifying Data: We may share aggregated or other non-personally identifiable information that does not directly identify you with third parties to improve the overall experience of our Services. 

9.2 Personal Data may be shared outside the EU for the purposes set out in paragraph 5 in the following cases: 

There are no international transfers of data. 

10. Security measures adopted in relation to the processing of personal data 

GUITARRAS RAIMUNDO SA informs that it implements and applies appropriate technical and organisational security mechanisms and measures to Warranty a level of security of the processing that is appropriate to the risk.  

To this end, GUITARRAS RAIMUNDO SA on the basis of an objective assessment has identified, analysed and evaluated the risks of varying likelihood and severity to the rights and freedoms of natural persons (risk assessment phase) and, consequently, GUITARRAS RAIMUNDO SA in the risk treatment phase has implemented appropriate and effective security mechanisms and measures to eliminate or mitigate the risks identified in the risk assessment phase. Specifically, appropriate and effective technical and organisational measures are taken to mitigate the risks of accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised communication or access to such data. 

Likewise, GUITARRAS RAIMUNDO SA Warrantys the user the fulfilment of the duty of professional secrecy and confidentiality with respect to the personal data of the users and the duty to keep them safe.  

11. Rights of the Stakeholder. 

As a user, you may address your communications and exercise your ARCO rights in accordance with the formalities imposed by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. 

In all our operations relating to your privacy, we strive to comply with current legislation, which contains a number of rights for the data subject, as listed below: 

Your rights  What does it mean? 
Right to information  You have the right to be presented with clear, concise, transparent and easy to understand information about how we use your personal data and your rights. We provide you with this information in this Policy in point 5 below. 
Right of access  You have the right to access the personal data we hold about you (subject to certain limits). Manifestly unfounded, excessive or repetitive requests may be refused. To exercise this right, please contact us by any of the means set out below. 
Right of rectification  You have the right to have your personal data rectified where it is inaccurate or no longer valid or to have it completed where it is incomplete. To exercise this right, please contact us by any of the means set out below. If you have an account, it may be easier for you to correct them yourself by modifying your profile. 
Right to erasure/right to be forgotten  In certain cases, you may have the right to have your personal data erased or deleted. Please note that this is not an absolute right, as we may have legal or legitimate grounds for retaining it. If you would like us to delete your personal data, please contact us by any of the means set out below. 
Right to withdraw consent at any time where data processing is based on consent  In the event that consent has been granted for any of the purposes informed and determined in the processing referred to, we inform you that you have the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal. For information on which processing operations are based on consent, we refer you to point 5 of this policy. If you wish to withdraw your consent, please contact us by any of the means indicated below. 
Right to object to processing based on the satisfaction of legitimate interests  You can object to our processing of your data at any time if the processing is based on the satisfaction of legitimate interests. For information on which processing operations are based on consent, we refer you to point 5 of this policy. If you wish to exercise this right, please contact us by any of the means indicated below. 
Right to lodge a complaint with a supervisory authority  Likewise, we inform you that when you have not obtained satisfaction in the exercise of your rights or how to exercise them, you may file a complaint with the Control Authority. If you would like more information about this right and how to exercise it, please contact the AGPD: Tel. 901 100 099 and C/ Jorge Juan,6 28001-Madrid. Do not hesitate to contact us by any of the means indicated below before submitting a complaint to the competent data protection authority. 
Right to data portability  You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable form, so that it can be transferred to another controller, where the processing is based on the performance of a contract or on your consent and the processing is carried out by automated means. For information on which processing operations are based on consent, please refer to point 5 of this policy. For further information, please contact us by any of the means indicated below. 
Right to restrict processing  You have the right to request the restriction of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we may store it, but we may no longer use or process it. This right can only be exercised in certain circumstances as defined by the General Data Protection Regulation, as follows: the data subject contests the accuracy of the personal data, during the period of time allowing the controller to verify the accuracy of the personal data; the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead the restriction of their use; the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them for the establishment, exercise or defence of claims; the data subject has objected to the processing pursuant to Article 21(1), while we verify whether the legitimate grounds of the controller override those of the data subject. If you wish to exercise this right, please contact us by any of the means indicated below. 
Right to disable cookies  You can disable cookies at any time. As a general rule the configuration of Internet browsers is usually set by default to accept Cookies, however, you can easily disable them by changing the browser settings. Many cookies are used to improve the usability or functionality of websites, therefore disabling them may prevent you from enjoying all or part of the services provided through our website, you may have usability problems or you may have problems with your session if you start one. If you wish to limit or block all cookies set by our websites (which may prevent you from using certain parts of the website) or by any other websites/applications, you can do so through your browser settings. 

How can you exercise your data protection rights? 

In order to exercise your rights, you must write to the following address: C/ Islas Canarias 3, Paterna 46988 (Valencia), or to the following e-mail address: indicating in the subject "RGPD Valencia". You must specify which of the rights you are requesting to be satisfied and, in turn, must be accompanied by a photocopy of your ID card or equivalent identification document. If you are acting through a representative, legal or voluntary, you must also provide a document accrediting the representation and an identification document of the same, if you wish to have a model for this purpose: 

12. Processing of special categories of personal data and personal data relating to criminal convictions and offences 

When filling in the free text fields, it is not permitted to enter personal information relating to personal data revealing ethnic or racial origin, political opinions, religious or philosophical convictions, or trade union membership, and the processing of genetic data, biometric data aimed at univocally identifying a natural person, data relating to health or data relating to the sex life or sexual orientations of a natural person, as well as personal data relating to criminal convictions and offences. In the event of entering any information relating to the aforementioned aspects in any of our forms or by e-mail, they will be immediately deleted from our information systems without being able to deal with the query made, as such data are not necessary or relevant for the purposes determined in the processing of this website. 

13. Links to other websites 

We sometimes provide links to other websites, but these websites are not under our control.Therefore, we will not be liable to you for any problems arising in connection with the use of your personal data, the content of the website or the services provided to you by these websites.We therefore recommend that you check the privacy policy and terms and conditions of each website to see how each provider may process your information. 

14. Data quality 

In order to comply with the principles of privacy, especially the quality of the data, GUITARRAS RAIMUNDO SAinforms you that you must only provide us with your own personal data and not those of another person, unless you legally represent them. Furthermore, in order to optimise the quality of the information we require that the data you provide is correct, up to date, accurate and true.  

In the event that the data you provide are of another person that you do not represent or that your own data or those of the other person you represent are false, erroneous, not current, or inadequate, you will be liable for any direct and/or indirect damage caused to third parties or to GUITARRAS RAIMUNDO SA. 

The data requested by the User indicated with an asterisk (*) will be strictly necessary to contact the User. In no case will the fact of not providing more data than strictly necessary imply a decrease in the quality of the service. 

15. Data of minors or incapacitated persons 

The use of the Service is not permitted to minors, so if you are under 16 years of age, we ask you to refrain from using the services of our website. 

GUITARRAS RAIMUNDO SA may request additional information or documentation in order to verify the age of the data subject, taking into account the available technology. 

16. Updating of data 

The user is the only source of information about their personal data, therefore GUITARRAS RAIMUNDO SA, requests that, in order to keep their data updated and up to date at all times in accordance with the principles of the RGPD, they communicate to the address indicated for the exercise of the rights of access, rectification, cancellation and opposition, any variation of the same, as well as the cessation of their activity in the entity they represent, if applicable, in order to proceed to the cancellation and/or historical treatment of the same.  

17. Consent to advertising mailings.  

According to the LSSI Law. GUITARRAS RAIMUNDO SA will not send commercial communications by e-mail or any other equivalent means of electronic communication that have not been previously authorised by the recipient through the authorisation systems used by GUITARRAS RAIMUNDO SA

In the case of those users with whom there is a previous contractual relationship, GUITARRAS RAIMUNDO SA is authorized to send commercial communications concerning products or services of the GUITARRAS RAIMUNDO SA that are similar to those that were initially contracted with the customer. In any case, the user can voluntarily request the exclusion of not receiving any more commercial information through the Customer Service channels after proving his/her identity, or by unsubscribing from the advertising e-mail itself. 

18. Social Networking 

When you become a fan, follower or similar of GUITARRAS RAIMUNDO SA in the different social networks and in the context of this treatment you must take into account that GUITARRAS RAIMUNDO SA can only consult or delete your data in a restricted way by having a specific profile. Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself. By default you consent: 

a) The processing of your personal data in the environment of said social network and in accordance with its privacy policies. 

b) the access of GUITARRAS RAIMUNDO SA to the data contained in your profile or biography, depending on the configuration you have of your privacy in each network, these will be more or less extensive. 

c) To have news published about our events, or our comments may appear on your wall or biography. 

d) To receive communications about our products/events. 

If you want to stop following us, just click on the option "Stop being a fan" or "Stop following". 

19. Modification of this privacy policy  

GUITARRAS RAIMUNDO SA reserves the right to modify this policy to adapt it to future legislative or jurisprudential changes, as well as to industry practices, previously informing the users of the changes that may occur. 

The uninterrupted use of GUITARRAS RAIMUNDO SA by the User shall constitute ratification of the present document, with the modifications and changes that may have been introduced. 

For the same reasons mentioned above, GUITARRAS RAIMUNDO SA reserves the right to modify or interrupt the GUITARRAS RAIMUNDO SA Service in whole or in part, whether or not the User has been notified. GUITARRAS RAIMUNDO SA shall not be liable to the User or to any third party for exercising its right to modify or discontinue the GUITARRAS RAIMUNDO SAService. 

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